Return & Refund Policy

Last updated: 6 November 2026

Please contact us first if you are not satisfied with your purchase and we will do our best to make things right. Your satisfaction is our top priority. You can reach us at service@ninjatransfers.co.uk.

By placing your order, you agree to our Terms of Service and confirm you are aware of our Delivery Policy and this Return & Refund Policy.

This policy sits alongside your legal rights and does not replace them. As a UK consumer you have rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where anything in this policy offers you less than those rights, your statutory rights prevail. The goodwill policy in section 5 is offered in addition to them.

For most standard, non-personalised items — such as blank apparel and supplies — you have the right to cancel your order for any reason within 14 days of receiving the goods, under the Consumer Contracts Regulations 2013.

•     To cancel, contact us at service@ninjatransfers.co.uk within the 14-day period. You can use any clear statement that you wish to cancel.

•     After telling us, you have a further 14 days to return the goods to us. You are responsible for the cost of return postage for a change-of-mind cancellation, unless the item is faulty.

•     Please return the goods unused and in their original condition where possible. We may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to check the goods.

•     We will refund the price you paid for the goods, plus the standard outbound delivery cost, within 14 days of receiving the goods back (or of you providing proof that you have returned them, whichever is sooner).

Important: The 14-day change-of-mind cancellation right does not apply to goods that are made to your specifications or are clearly personalised. Because our DTF transfers, UV DTF PermaStickers, vinyl stickers and other printed products are produced to your own designs, they are exempt from the cooling-off right once production has begun. This does not affect your rights if those items arrive faulty, damaged or not as described — see section 4.

Before ordering printed products, please make sure you have followed our design requirements, and check that your delivery address and all order details are correct. An order confirmation email is sent after you order so you can review these details.

If any item — including custom and printed products — is faulty, damaged, or not as described, you are entitled to a remedy under the Consumer Rights Act 2015, regardless of the cooling-off exemption above:

•     Short-term right to reject: within 30 days of receiving the goods, you can reject them and ask for a full refund.

•     Repair or replacement: after 30 days, you can ask us to repair or replace the goods.

•     Price reduction or refund: if a repair or replacement is not possible or does not resolve the issue, you may be entitled to a price reduction or a refund.

We will cover reasonable return postage costs for faulty, damaged or incorrect items. Please contact us at service@ninjatransfers.co.uk with your order number and, where possible, photos of the issue, so we can put it right quickly.

In addition to your statutory rights, we offer the following:

•     Transfers and supplies: a 45-day reprint and refund policy from the order date.

•     Blank apparel: returns accepted within 27 days of delivery. A Returns Authorisation (RA) number is required and change-of-mind returns carry a 20% restocking fee. See our Blank Apparel Returns page for full details.

•     Reprints: we will reprint any order where there is a print quality or adherence issue. We are not able to reprint free of charge where the issue is caused by a low-quality or incorrectly prepared design file. Reprints or refunds for other reasons are considered on a case-by-case basis.

To request a reprint or a goodwill refund, contact us at service@ninjatransfers.co.uk within the relevant period above and we will guide you through the next steps.

•     Contact us first at service@ninjatransfers.co.uk so we can confirm whether a return is needed and where to send it.

•     Include your order number with any returned item so we can identify it.

Once we receive your return and confirm it is eligible, we will process your refund promptly as described below.

Approved refunds are made to your original payment method. Refund timescales are 14 days as set out in sections 2 and 4 above. Once we have issued a refund, the time it takes to appear in your account depends on your bank or card issuer.

If your refund is late or missing

1.    Check your bank account or card statement again.

2.    Contact your card issuer — it can take some time for a refund to be officially posted.

3.    Contact your bank, as there is often some processing time before a refund appears.

If you have done all of this and still have not received a refund we have confirmed, please contact us at service@ninjatransfers.co.uk.

If you have any questions about returns or refunds, please contact us:

Ninja Transfers LLC

2727 Commerce Way, Philadelphia, PA 19154, US

Email: service@ninjatransfers.co.uk