Blank Apparel Returns

Ordered the wrong size or changed your mind? Blank (unprinted) apparel can be returned within 27 days of delivery. Here's how it works.

Returns at a Glance

  • Request your return within 27 days of delivery.
  • A Returns Authorisation (RA) number is required before anything is sent back. We can't accept returns without one.
  • Change-of-mind returns carry a 20% restocking fee.
  • You arrange and pay for the return delivery.
  • Damaged, faulty or incorrect items are replaced or refunded at no cost to you.

How to Request a Return

  1. Contact us at service@ninjatransfers.co.uk or 0161 250 0018 within 27 days of delivery, with your order number and the items you'd like to return.
  2. We'll confirm the items are eligible and issue your Returns Authorisation (RA) number together with the return address.
  3. Pack the items securely in their original packaging and write the RA number clearly on the outside of the parcel. Please include a note with your order number inside.
  4. Send the parcel back using a tracked service of your choice. You're responsible for the return delivery cost and for the parcel until it reaches us.
  5. Once your return has been received and checked, we'll refund the item price less the 20% restocking fee to your original payment method.

Return Conditions

  • Items must be unworn (not tried on), unwashed and in their original, unopened packaging with all tags, labels and paperwork.
  • Returns that arrive without an RA number, or outside the 27-day window, can't be accepted.
  • We may decline a return, or reduce the refund, if items are not in a resaleable condition.
  • The following can't be returned: garments we have printed or decorated, underwear, hi-vis and other safety or hygiene garments, samples, outlet and discontinued lines, and seasonal items such as Christmas products.

Damaged, Faulty or Incorrect Items

If anything arrives damaged, faulty or isn't what you ordered, contact us as soon as possible with your order number and clear photos of the issue. We'll put it right at no cost to you: a free replacement dispatched straight away, a refund or credit, or a prepaid returns label if the item needs to come back. No restocking fee applies.

Transfers and Printed Products

DTF Transfers, UV DTF PermaStickers and other printed products are made to order and are covered by our Return & Refund Policy rather than this page.

This policy does not affect your statutory rights. Questions? Contact us and we'll be happy to help.